Amazon Owes You Money, We Help You Recover It
FBA Refunds Manager
- No Sign-Up Cost
- Pay Only when you get Paid
Recovered over $2M+ Through FBA Reimbursements
Why Sellers Use ChannelMAX For FBA Refunds
Fully Compliant with
Amazon TOS
Manual, Data-backed
Claims
Dedicated Relationship Manager
Common Errors At Amazon FBA Warehouses
Amazon FBA errors occur across multiple stages of fulfillment and inventory handling, including:
- Lost inventory
- Damaged inventory
- Destroyed inventory
- Inbound shipment reconciliation issues
- Warehouse transfers
- Incorrect customer return handling
- Incorrect reimbursement valuation
If claims are incomplete, incorrectly submitted, or unsupported by Amazon’s own data, reimbursements are delayed, underpaid, or rejected entirely.
How ChannelMAX Recovers Your FBA Reimbursements
while remaining fully compliant with Amazon’s Terms of Service.
ChannelMAX analyzes Amazon fulfillment, inventory, and settlement reports to identify lost, damaged, destroyed, and mishandled inventory. Estimated reimbursements are calculated during onboarding.
Identified issues are grouped by SKU and error category, with detailed case statements built using Amazon-reported data.
All reimbursement cases are manually submitted to Amazon Seller Support, ensuring accuracy and compliance.
Amazon typically responds within hours or a few days.
Responses are reviewed by the ChannelMAX team, follow-ups are handled, and reimbursements are validated to ensure minimal money is left unrecovered.
Dedicated Relationship Manager
Each account is assigned a dedicated ChannelMAX Relationship Manager, supported by the broader ChannelMAX team. Your manager:
Reviews your account and reports
Submits claims in controlled batches
Handles all follow-ups with Amazon
Requests additional info as needed
What We Need to Get Started
To use ChannelMAX Refund Recovery, you must
1. Be selling items on Amazon using FBA
2. Grant ChannelMAX developer access to selected Amazon marketplaces
3. Provide Seller Central access with permissions for:
- Manage FBA Inventory & Shipments
- Fulfillment Reports
- Payments / Settlement Reports
- Manage Your Cases
ChannelMAX tracks and validates all reimbursements received.
Cancellation and Data Handling
You may cancel at any time by contacting ChannelMAX support. Upon cancellation, recovery operations cease. Pending support cases submitted by ChannelMAX will continue to be monitored until closure.
Once all cases are closed, a final invoice is issued and the account is closed.
Data is archived for 30 days after cancellation. All personally identifiable information (PII) is destroyed. You may request a data export within this period.